wjevo Privacy Policy

wjevo ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the wjevo platform, including registered players, prospective players who browse wjevo.cam, and any other person whose personal information is processed in connection with wjevo's operations.

This Privacy Policy ("Policy") describes in clear terms what personal information wjevo collects, why we collect it, how it is used, how long we retain it, with whom it may be shared, and what rights you have over your own data. This Policy applies to all users of the wjevo platform regardless of the device or browser used to access it.

This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and its implementing rules and regulations, as well as applicable PAGCOR guidelines concerning player data handling for licensed Philippine online gaming operators.

For purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal information is the operator of the wjevo platform (the "Company"). The Company determines the purposes and means of processing personal data collected through wjevo.cam and all associated services.

The Company has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and Philippine data privacy obligations. Contact details for the DPO are provided in Section 15 of this Policy. Players who wish to exercise their data rights or raise a privacy concern should direct their queries to the DPO in the first instance.

wjevo collects the following categories of personal information in connection with the provision of its services:

wjevo does not collect sensitive personal information (as defined under the Data Privacy Act, including information on racial or ethnic origin, health condition, or religious beliefs) except where strictly required by PAGCOR regulations for responsible gaming compliance purposes, in which case explicit consent will be sought.

wjevo collects personal information through the following means:

4.1 Direct Collection

Information you provide voluntarily when you: create a wjevo account; complete the KYC verification process; make a deposit or request a withdrawal; communicate with wjevo's customer support team; respond to a survey or promotion; or update your account profile settings.

4.2 Automated Collection

When you access wjevo.cam, our systems automatically collect technical and usage data including your IP address, device identifiers, browser type and version, operating system, screen resolution, and session activity. This data is collected using cookies, web beacons, and similar tracking technologies described further in Section 7.

4.3 Third-Party Sources

wjevo may receive data about you from third-party sources including: payment service providers (GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification purposes; identity verification service providers engaged for KYC processing; fraud detection and anti-money laundering screening services; and PAGCOR or other regulatory bodies where disclosure is required by law.

wjevo processes personal data for the following purposes, each supported by a legal basis under the Data Privacy Act of 2012:

• Account Registration and Service Delivery — To create and manage your wjevo account, provide access to the gaming platform, and process transactions. Legal basis: performance of the contract between you and wjevo.
• Identity Verification (KYC) — To verify that you are who you claim to be, confirm you are aged 21 or above, and satisfy PAGCOR anti-money laundering (AML) obligations. Legal basis: legal obligation and legitimate interests.
• Payment Processing — To process GCash deposits, PayMaya transfers, and bank withdrawals to BPI, BDO, and Metrobank accounts. Legal basis: performance of contract and legal obligation.
• Responsible Gaming — To enforce deposit limits, session controls, cooling-off periods, and self-exclusion records. To monitor gaming patterns for indicators of problem gambling. Legal basis: legal obligation under PAGCOR regulations and legitimate interests.
• Fraud Prevention and Security — To detect, prevent, and investigate fraudulent activity, unauthorized account access, collusion, bonus abuse, and money laundering. Legal basis: legal obligation and legitimate interests.
• Customer Support — To respond to queries, resolve disputes, and maintain records of communications with players. Legal basis: performance of contract and legitimate interests.
• Marketing Communications — To send promotional offers, bonus notifications, and gaming updates to players who have opted in to receive them. Legal basis: consent (which may be withdrawn at any time).
• Platform Analytics and Improvement — To analyse usage patterns, diagnose technical issues, and improve the wjevo platform experience. Legal basis: legitimate interests.
• Legal and Regulatory Compliance — To comply with PAGCOR reporting requirements, court orders, law enforcement requests, and other applicable Philippine legal obligations. Legal basis: legal obligation.

wjevo does not sell or trade your personal information. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Service Providers — GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals. These providers operate under their own privacy policies and are bound by Philippine financial data protection regulations.
• Identity Verification Partners — Third-party KYC and AML screening providers engaged to verify player identities and screen against sanctions lists, as required by PAGCOR.
• Game Software Providers — Licensed game studios (such as JILI, PG Soft, Pragmatic Play) may receive limited technical data (such as Player ID and session tokens) necessary to deliver game content within the wjevo platform. Game providers do not receive personal identity data.
• Regulatory Authorities — PAGCOR and other competent Philippine authorities, where disclosure is required by law or pursuant to a regulatory request or court order.
• IT and Platform Service Providers — Cloud hosting providers, cybersecurity firms, and platform infrastructure vendors engaged to operate and maintain wjevo's technical infrastructure, subject to data processing agreements.
• Fraud and AML Detection Services — Third-party risk management and fraud detection platforms that help wjevo identify suspicious activity and protect the integrity of the platform.

wjevo will not disclose your personal information to any third party for their own independent marketing or commercial purposes without your explicit prior consent.

wjevo uses cookies and similar tracking technologies on wjevo.cam for the purposes described below. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain personally identifiable information by themselves but may be combined with other data to identify you.

7.1 Types of Cookies Used by wjevo

• Strictly Necessary Cookies — Required for the basic functionality of the wjevo platform, including maintaining your login session, remembering your preferences, and enabling secure account access. These cannot be disabled without affecting platform functionality.
• Analytical Cookies — Used to understand how players navigate wjevo.cam, which pages are visited most frequently, and where technical issues occur. This data is aggregated and anonymised where possible.
• Functional Cookies — Used to remember your preferences, such as your preferred language or notification settings, to provide a more personalised experience on the wjevo platform.
• Security Cookies — Used for fraud detection and account security purposes, including identifying unusual login patterns and suspicious session activity.

7.2 Managing Cookies

You may manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to use the wjevo platform, including logging in to your account. wjevo does not currently respond to "Do Not Track" browser signals.

wjevo retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by PAGCOR regulations and Philippine law:

• Account and Identity Data — Retained for a minimum of five (5) years from the date of account closure, as required for AML and regulatory compliance purposes.
• Transaction and Financial Records — Retained for a minimum of five (5) years from the date of each transaction, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act of 2001 (as amended).
• KYC Documents — Retained for a minimum of five (5) years from the date of verification, or such longer period as required by applicable law.
• Gaming History and Session Data — Retained for a minimum of two (2) years from the date of each gaming session for responsible gaming monitoring and dispute resolution purposes.
• Support Communications — Retained for a minimum of two (2) years from the date of the communication for dispute resolution purposes.
• Marketing Consent Records — Retained for the duration of the marketing relationship and for one (1) year thereafter as proof of consent.
• Technical and Usage Data — Typically anonymised or deleted within thirteen (13) months of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders it non-identifiable. Data subject to an active legal hold, regulatory inquiry, or unresolved dispute will be retained until the matter is fully resolved.

wjevo implements appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS Encryption — All data transmitted between your device and wjevo's servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage — Sensitive personal data, including KYC documents and financial information, is stored in encrypted form on wjevo's secured servers.
• Access Controls — Access to player personal data is restricted to wjevo personnel and authorised third parties on a strict need-to-know basis. Role-based access controls prevent unauthorised internal access.
• Two-Factor Authentication — wjevo offers and encourages the use of two-factor authentication (2FA) for all player accounts to reduce the risk of unauthorised access.
• Security Monitoring — wjevo's systems are monitored continuously for unusual activity, intrusion attempts, and anomalous data access patterns.
• Regular Security Assessments — wjevo conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities.

While wjevo takes all reasonable steps to protect your personal information, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, wjevo will notify the National Privacy Commission (NPC) and affected Players in accordance with the breach notification requirements of the Data Privacy Act of 2012.

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by wjevo. These rights apply to all Filipino players whether based in Metro Manila, Cebu, Davao, or anywhere else in the Philippines:

To exercise any of these rights, please submit a written request to wjevo's Data Protection Officer using the contact details provided in Section 15. wjevo will respond to data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by an additional thirty (30) days, subject to notification.

Please note that certain rights may be limited where processing is required for compliance with PAGCOR regulations, anti-money laundering obligations, or other applicable Philippine legal requirements. Where wjevo is unable to fulfil a rights request in full, we will explain the reason for any limitation in our response.

wjevo's services are strictly intended for persons aged 21 years and above, consistent with PAGCOR regulations governing online gaming in the Philippines. wjevo does not knowingly collect personal information from any person under the age of 21.

If wjevo becomes aware that personal information has been collected from a person under 21 — whether through registration, payment, or any other means — all data associated with that individual will be deleted immediately, the account will be closed, and any funds held will be handled in accordance with applicable regulatory guidance.

Parents and guardians who believe that a minor has accessed or registered on wjevo should contact our Data Protection Officer immediately using the contact information in Section 15. wjevo will investigate all such reports promptly.

wjevo may send marketing communications — including promotional offers, bonus notifications, new game announcements, and platform news — to players who have explicitly opted in to receive them during registration or through account settings.

wjevo's marketing communications may be delivered via email or SMS to your registered contact details. The legal basis for marketing communications is your consent. You may withdraw this consent and opt out of all marketing communications at any time by:

• Updating your notification preferences in your wjevo account settings; or
• Clicking the unsubscribe link included in any marketing email from wjevo; or
• Contacting wjevo support and requesting removal from marketing communications.

Opt-out requests are processed within 48 hours. Opting out of marketing communications will not affect the delivery of transactional communications, such as account verification messages, deposit confirmations, withdrawal notifications, and security alerts, which are sent regardless of marketing preferences as they are necessary for service delivery.

The wjevo platform may contain references to third-party services, particularly in the context of payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank. When you interact with these third-party services — for example, when processing a deposit via your GCash app — you are subject to those third parties' own privacy policies and terms of service.

wjevo is not responsible for the privacy practices of third-party platforms or services, including game software providers whose content appears within the wjevo platform under licence. wjevo encourages players to review the privacy policies of any third-party services they interact with. The presence of a third-party service within the wjevo ecosystem does not constitute wjevo's endorsement of that party's privacy practices.

wjevo reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes to this Policy will be communicated to registered Players via email or in-platform notification at least 14 days before the changes take effect, where feasible.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. The version of the Policy published on wjevo.cam at the time of your use of the platform is the version applicable to your use. Your continued use of the wjevo platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you should cease using the platform and may request account closure.

Archived versions of this Privacy Policy may be requested from the DPO if you need to review a prior version for dispute or comparison purposes.

For any queries, concerns, or requests relating to this Privacy Policy or your personal data rights under the Data Privacy Act of 2012, please contact wjevo's Data Protection Officer (DPO):

Email: [email protected]
Subject line: Privacy Request / DPO Query

Please include your registered wjevo account email address and a clear description of your request or concern. The DPO will acknowledge your submission within five (5) business days and provide a substantive response within thirty (30) calendar days.

If you are not satisfied with wjevo's handling of your privacy concern after engaging with the DPO, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Republic of the Philippines. Information about the NPC and the complaint process is available through the NPC's official channels.